Accountancy Support Consultant - London, United Kingdom - Ascend Consulting

Ascend Consulting
Ascend Consulting
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Accountancy Application Support Consultant, Finance/Accountancy Software, Support, NW London to £50K
An Accounting Support Consultant, is required to join this established financial software house based in North London.

They work with some of the leading brands in retail and media, offering financial management systems developed in house by their smalldynamic team of tech professionals.

Due to growth they require an Application Support Analyst with knowledge of accountancy/ financial systems.


The role of Senior Application Support Analyst is to provide day to day support, guidance to the customer base and helping to grow and develop the product(s).


Responsibilities

  • Mentor junior team members
  • Provide remote support to large customer base
  • Take ownership of support tickets
  • Investigate and problem solve issues
  • Providing general assistance, training and advice
  • Test and Document new and improved functionality

Requirements:


  • Proven experience in similar role
  • General IT competency
  • Knowledge of financial accounting packages (e.g. SAP Business One
  • Financials/BP/Banking)
  • Understanding of budgets and accounting; TV Production experience a plus
  • Experience in testing software
  • Excellent communication skills, telephone and written
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Problemsolving aptitude
  • BSc/BA in Computer Science, Finance, Accounting, Business Studies, or a related field; professional accounting experience a plus
  • Smart and presentable appearance
  • Professional attitude
  • Clear speech, good spoke English
  • Good telephone manner
  • Calm disposition
  • Communicative and attentive
  • Able to take responsibility and work professionally
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