Office/sales Administrator - Aberdeen, United Kingdom - Johnston Oils

Johnston Oils

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to the continued expansion of the Johnston Oils operation, we have an exciting opportunity for a Sales Assistant to join our Aberdeen team.

If you're a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.

No experience within the fuel industry required, as full training will be provided.

What is involved in this role?

Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Promoting services such as online ordering and ensuring that all customers are aware of the complete range of services available to them.
Problem solving taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Manage prospective customers and conduct outbound calls to maintain growth.
Process fuel orders accurately to ensure the customer's instructions are followed and deliveries are made in a timely manner.
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections and having difficult conversations.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer's needs.
High levels of accuracy and attention to detail.
Confident in making decisions.
Ability to manage high volumes of inbound and outbound telephone calls.
Selfmotivated and able to problem solve.
Interpersonal skills.
Be driven to achieve daily, weekly and monthly targets.

You will be offered the guidance and support to help you grow and develop within a successful family business.

This position is a 37.5 hour week, Monday - Friday between the hours of 8am - 5pm

Job Types:
Full-time, Permanent

Benefits: