Membership Support Administrator - Camden, United Kingdom - Excel Recruitment

Excel Recruitment

Verified Company

Camden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This central London-based membership body is looking to recruit a Membership Support Administrator to act as the first point of contact for enquiries, ensuring members receive excellent customer service, and delivering against recruitment and retention targets.

Key Responsibilities of the Membership Support Administrator:

Act as the first point of assistance to members, forwarding on any more technical queries to the relevant department.
Analyse membership data to produce monthly reports on activity levels.
Making full use of the CRM system, schedule and carry out outbound calls to members to ensure close engagement on key issues.
Contribute to the induction and training of new team members.

Skills, Qualifications and Experience:

Educated to degree standard or equivalent experience.
Strong understanding and experience of resolving customer queries and complaints.
Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Excellent written and verbal communication skills.

Salary and Benefits:

- c£25,000 per annum.