Customer Services Advisor - Kirkcaldy, United Kingdom - GrippaTank

Description

Company description
GrippaTank is a market leading manufacturer of purification and cleaning systems.

With over 30 years' experience, our team originate from the cleaning industry and are experienced in engineering and product design.

A varied pool of knowledge and a deep passion for turning concepts into reality, we strive to create products that ensure our customers can work in a safe yet efficient manner.

Our sole aim is to make our customers working lives not just more efficient but also safer.

Whether it's the crash tested GrippaMax system that is designed to stop when you stop, or the revolutionary GrippaVac gutter cleaning system, that allows customers to work at height from the safety of the ground, our collaborative, hands-on approach, ensures excellent results throughout the design, manufacture and installation process.

Job description

This is a multi-skilled position which will see you looking after the client throughout their journey with us including the initial sale, excellent communication throughout the booking and job fulfillment, and then the after care process.

So what will you be doing?

• Making outbound and managing multiple inbound calls and seeing each sale or customer care query through to completion.
• Ensuring team objectives are met whilst not keeping customers waiting.
• Actively listening to customers to access what they require, and promptly being able to resolve any issues in a timely manner.
• Ensuring any issues that need to be escalated to the relevant team are done promptly, and keeping the customer informed until it isresolved.

Desirable
Past experience with sales or customer care.

Knowledge of mechanical, plumbing, electronic, or the cleaning industry would be ideal but not essential.

A passion for providing outstanding customer service with the ability to think out of the box in order to handle a variety of customer queries.

Essential
Someone who genuinely cares about doing a great job and exceeding expectations with everything you do.

Ability to handle inbound and outbound calls with a confident and friendly telephone manner.

Able to work and learn on the hob in a fast paced, dynamic environment.

Prepared to work with as part of our team for the long term, as we want people on our team that we can enable your growth for the long term.

Skills Required:

Outstanding communication skills in both verbal and written form.

Relationship builder with a good engaging manner to keep our customers coming back

You will need to be willing to go above and beyond your job description in order to provide a amazing customer journey, making each moment with our customers special

In order to succeed in this job, you will need to be able juggle multiple tasks and prioritise each task in order to see it fully to completion.

Job Types:
Full-time, Permanent


Salary:
£22,500.00-£24,500.00 per year


Benefits:

• Company pension

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)


Work Location:
In person

Expected start date: 26/06/2023