Customer & Sales Service Advisor - Leeds, United Kingdom - Woodlands Home & Garden Group

Woodlands Home & Garden Group

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Originally founded in Horsforth, Leeds in December 1913 as a specialist manufacturer of bespoke timber furniture, Woodlands Home & Garden has evolved dramatically over the past 100 years.

Following several years of consistent growth, the company is now committed toan ambitious 5-year vision with plans to double its turnover between and re-define and strengthen its position as the brand leader across all itsmarket sectors.

RoleOverview

The Sales & Customer Service Advisor role works within our Tiger Sheds Team and reports to the Tiger Sales and Customer Service Manager.

Key Responsibilities

Direct contact with customers, resolving each query and delivering customer excellence
Using our internal IT systems to resolve sales and customer service queries
Supporting the Tiger team to meet customer demand
Understanding customer requirements to provide accurate quotes in a timely manner
Deliver VIP service through customer interaction

Whatdo we expect?

Minimum two years experience within a similar customer service role
Experience in delivering excellent customer service
Positive and motivated individual with a keen eye for detail and cando attitude
Handle all communication with internal and external customers in a clear, professional and timely manner
Excellent IT literacy, numeracy, and communication skills are vital in this role
Must have the ability to work efficiently with systems and processes
Ability to use your initiative to meet daily targets

Whatcan you expect?

Structured induction and training plan
Ongoing coaching and development with regular onetoone interaction
Regular KPI performance reviews
Be part of an expanding Contact Centre delivering service excellence
Fun and positive environment with a team mentality
Free offsite parking

WorkingHours and Holiday

Five days, 40 hours per week; permanent contract

Shift Pattern

Monday to Friday 8.30am to 5.30pm
Annual leave entitlement of 28 days (inclusive of bank holidays) *Contact Centre may be open on certain bank holidays for which you may be required to work. Lieu days will be provided in this case.

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