Client Liaison Officer - Bradford, United Kingdom - Bridge-It Housing UK Team Ltd
Description
Client Liaison Officer
We are recruiting for our office in Bradford, and will be looking for some people local to the area to be part of the team.
Who we are - Bridge-It Housing
Bridge-It Housing provides housing and support to families, single males and females.
We do not discriminate by race, colour or religion and see each client as an individual, a human being, with the ability to, with the right support, turn their life around.
Responsibilities
- Assist clients to identify clear routes to basic services that are available according to their individual circumstances
- Providing advice and support on, Benefits, Education, Health, Employment and community involvement
- Help clients ensure that they have copies of all necessary documentation relating to their refugee status (if applicable)
- Provide advice about obtaining a national insurance number and opening bank/Post Office accounts
- Assist clients to access and integrate with cultural/faith communities
- Assist and encourage clients to make contact and develop networks with people
- Liaise with statutory and voluntary agencies including a variety of landlords, training, education, health and employment providers
- Assist in training volunteers to develop skills and knowledge to deliver a housing support service to clients
- Encourage appropriate and acceptable behaviour from clients whilst using the service
Activities
- Carry out
Risk Assessments with potential service users - Complete
Sign Up paperwork for new service users - Carry out regular
support sessions with your service users (minimum once every two weeks) - Attend
support sessions with external agencies (GP, addiction, mental health services) - Attending your allocated properties
twice per week to check on the welfare of your clients (Mondays & Fridays) - Complete
Client Contact Records after every communication with, or on behalf of a client
Managing Information
- Maintain up to date and accurate documentation regarding client group and work undertaken
- Contribute information necessary for monitoring and evaluation of the service
- Maintain the confidentiality of staff and clients
Managing Self
- To seek to work towards a best practice framework, continually evaluating service provision and adapting to needs of client group
- To participate in personal and professional development
- Manage time and prioritise workload
- To work in a manner deemed to be fair and consistent
Other
- To undertake any other duties that from time to time, may be reasonably required
- To promote Equality and Diversity in all areas of activity and responsibility including employment and service provision
Job Types:
Full-time, Permanent
Salary:
From £21,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Onsite parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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