Customer Care Coordinator - Preston, United Kingdom - ENWL

ENWL

Verified Company

Preston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have Customer Care Coordinator experience, and are you seeking a new job in Salford? Electricity North West is looking for a Customer Care Coordinator with a salary of £34,266.48 p/a and excellent benefits.

As a Customer Care Coordinator, you will be proactive in delivering a first class service to all customers, ensuring that they receive an excellent experience throughout the connections journey.

You will promote a seamless customer journey to maximise CSAT performance, accountable to be the one point of contact.

In your first few weeks in this Customer Care Coordinator role, you can expect to:

Build and maintain excellent working relationships with all customer stakeholders
Influence the key customer stakeholders to work collaboratively to ensure that we deliver for the customer and keep them happy
Coordinate and own the customer relationship and expectations from the first point of contact through to job closure
Maintain a positive and empathetic attitude towards our customers throughout complex and challenging situations
Provide budget quotations to customers when required to maximise CSAT
NVQ level 2 in Customer Service or equivalent
Demonstrate an indepth understanding of all elements of Domestic Customers' 10/10 journey
Indepth working knowledge of GSOP and EGS8 regulatory requirements
Proficiency in use of SAP, SAP Portal and MS Office, specifically Outlook and Excel

In return for your dedication, collaboration and commitment, you'll receive a generous salary of £34,266.48 p/a and a benefits package, joining a welcoming and inclusive culture.

We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twentyfive days annual leave increasing with length of service
Private healthcare
An employee rewards portal offering discounts on several wellknown brands
A marketleading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

We're champions of the North West, and we're proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK's journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it's our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.