Customer Service Team Leader - Bagillt, United Kingdom - Kingspan Ltd

Kingspan Ltd

Verified Company

Bagillt, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We currently have an opportunity for a Customer Service Team Leader to join our busy Department based in Holywell.

This position requires a strong confident, well-motivated person to take responsibility for the day to day management of a team.

You must have the ability to take ownership and give guidance to team members alongside dealing with the day to day issues that arise within the team.

What will you be doing?

Managing people/activities & resources
Manage team workflow
Review and improve team methods and identify training needs
Monitoring, measuring, and analysing team performances
Ensure teams are operating to standard operating processes and procedures, and are working to company compliance regulations
Attending daily production update meeting and ad hoc meetings
Managing key customer accounts to the high standard of customer service expected
Developing people skills
Managing integration of new product ranges and systems
Hands on daytoday work to support the team
Managing daytoday issues alongside the team

Skills that will help you in the role:

Proven knowledge and experience working within a fast moving, highly customer focused environment providing high level customer service.
Strong leadership skills
Experience using SAP is advantageous but not essential as on the job training will be provided.
The ability to work as part of a team.
Demonstrable administration and organisational skills are essential to support this very busy role, along with the ability to manage complex projects at any given time to meet strict deadlines.
The ability to remain professional and maintain a calm demeanour under pressure.
Good negotiation skills and the ability to deal with all levels of personnel within the customer's organisation.
Strong analytical skills and the ability to problem solve to a positive outcome.

- 'Can do' attitude, get things done, persistent and never ever gives up

Champion the customer's requirements at all times
Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand, and work hard to deliver it efficiently
Be approachable, authentic, and keeping perspective. Values genuine relationships with colleagues and customers
Be consistent, credible, and reliable. Have the courage to be honest

Job Types:
Full-time, Permanent

Benefits: