Customer Service Agent - Reading, United Kingdom - UTP Merchant Services Ltd

UTP Merchant Services Ltd

Verified Company

Reading, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for a Customer Service Agent (Retentions) to join our busy team in Reading

Reporting To:
Pricing and Retentions Manager

Status:
Permanent

Salary:
£20,000 per annum plus benefits

Hours:
Full-Time (37.5 hours per week between 08:00 - 18:30)

Based:
Reading

Customer Service Agent (Retentions) Role:

Reporting into the Retentions Manager, the Customer Service Agent (Retentions) will be responsible for improving and refreshing the relationships with our current customer base through targeted call campaigns, as well as discovering the reasons for customerattrition to deliver insights on our current service.

Customer Service Agent (Retentions) Duties:

Responsible for contacting our existing client base through different points in their lifecycle with UTP to discuss their service, add value and maintain relationships all with a view to reduce attrition;
Responsible for contacting our past client base to uncover the reasons why they have cancelled their contracts and provide meaningful insights to the business;
Responsible for monitoring the Company's service delivery through feedback surveys delivered to the customers, analysing and reporting on that data;
An understanding of retentions and the importance of this role within the business, to allow effective prioritisation and management of workload;
Quickly develop knowledge of our core products and procedures to be able to understand the customer journey;
Rapidly develop a thorough understanding of the payments industry and the market sector we operate within

Customer Service Agent (Retentions) Requirements:

Will be able to evidence

Positive outlook with proactive problemsolving skills
Selfmotivation and ability to work individually as well as part of a team.
Excellent verbal and written skills;
Exceptional organisational skills, particularly in relation to timemanagement and prioritisation;
Confident and professional phone manner
High attention to detail and an analytical mindset;
Living within a reasonable commute of Reading.

At UTP we recognise that our employees are our greatest asset and we like to reward your hard work with benefits that we think you will love

Customer Service Agent (Retentions) Benefits:

For your Pocket:

Enhanced pension contributions
Discounts & Freebies on food / drink / tech / gadgets / entertainment and much more
Free eye tests with Specsavers

For fun:

Last Friday of the month drinks on us
Quarterly team building event
Annual awards ceremony
Friday breakfast
Day off on your Birthday

For your Wellbeing (Mind, Body & Soul) something for everyone:

Access to our Employee Assistance Programme (offering confidential support and guidance)
Access to our online workout platforms (HIIT)
Access to our meditation, hypnosis and yoga platforms

For your continued Development

Access to our online learning platform

About the company:

UTP Merchant Services Limited and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech organisations in the UK.Through a mixture of innovation and a focus on delivering outstanding customer service, we are committedto providing our customer base with market leading credit and debit card processing solutions.

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP's estate of credit card machines each year with many hundreds of new customers being added on a monthly basis