Housing Support Assistant - Greenford, United Kingdom - Building Recruitment Company

Building Recruitment Company
Building Recruitment Company
Verified Company
Greenford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Housing Support Assistant

LOCATIONS:
Greenford


SALARY:
£16,669.50


DURATION:
Permanent


HOURS: 30 hours per week

(
6 Hour shifts including evenings and weekends)


Daily Duties

  • Be the first point of contact for residents and visitors responding to a range of queries, providing information and holistic advice.
  • Overseeing the telephone switchboard service for the site, sorting post, logging repairs and processing payments
  • Designated first aider as well as fire marshal and responsible for evacuating the building during emergencies.
  • Carrying out regular patrols, including Wellbeing and Facilities checks of key areas throughout shift.
  • Deal with complaints and reports of antisocial behaviour or just provide a listening ear to residents, and members of the public, reporting concerns or issues as appropriate.
  • Follow cashing up procedure throughout the shift and do cashing up prior to shift ending
  • Liaise with bodies such as police and other emergency services on arrival at the centre as necessary
  • Ensure that all information displayed in reception areas is up to date, appropriate, well stocked, and well presented (including posters and promotional leaflets).
  • Assist with the intake of residents, and when requested ensure that paperwork and ensuring that the licence agreement and all relevant policies and procedures are signed fully and clearly explained providing these to a Housing and Support Officer orCoordinator for approval
  • Provide information on rent, and process rental payments
  • Assist the Housing and Support team to maximise housing occupancy and minimising voids when requested, including supporting the completion of void inspections, and coordinating void repairs
  • Record any maintenance issues as they are being reported
  • Ensure that Health and Safety standards are maintained

Essential requirements

  • Previous experience as a Receptionist/Administrator

Desirable requirements

  • First Aid trained
  • Experience working with vulnerable adults or the Homeless
For more information on this role please contact
Nathan Jackson on or send an up-to-date CV to
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