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Customer Service Administrator - Moulton Saint Michael, United Kingdom - Great Bear

Great Bear

Verified Company

Moulton Saint Michael, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain.

We operate over 7 million of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Moulton site are now recruiting for a Customer Service Administrator on a Full time basis.

Salary:
£24,084.00 Per annum

Working hours:
Monday - Friday Flexible required )

Job Description:

The purpose of a Customer Service Administrator is to support the day to day administration of Customer Service, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator**:

Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
Chase any missing / outstanding orders with the client, confirming receipt or nonreceipt
Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
Cap and allocate stocks to orders capturing fulfilment to customers where requested
Provide client reports that are accurate and communicated within the agreed timeframes
Ensure a positive client experience through high quality service and communication thereby attaining client retention
Obtain special costs for one off delivery points and off delivery destinations
Communicate with internal teams to achieve query resolution for clients
Looking after a portfolio of clients on a daily basis

Qualifications:

Customer Service driven, in order to maintain a high level of customer focus
Computer literate particularly with MS Word, Outlook and Excel
Excellent verbal and written communication skills
Exceptional attention to detail
Ability to work in a pressurised environment
Ability to work using own initiative
Effectively prioritising work load in order to meet set deadlines
Previous experience in a similar role is advantageous
Professional, approachable and helpful to ensure smooth running of the general operation
Enthusiastic, conscientious and reliable
Flexible understand business needs

Additional Information

As part of its Drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: