Patient Care Coordinator - Norwich, United Kingdom - GP Surgery

GP Surgery

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a very rewarding post and would suit someone who likes to be busy and work as part of a team, and enjoys variety in their working day.

The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner.

Flexibility is also key within a small team.

Whilst experience would be advantageous, full training will be provided to the right applicant. Of great importance is the ability to work well under pressure and also be a great team player.

We would be happy to consider either full-time or part-time hours.

Our working day is 8.00 am pm, so applicants would need to be able to start and finish at these times, depending on their shifts.

We offer you:

Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.

The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.

Main duties of the job

The main duties associated with the role are:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Overview of your organisation
We are a busy City Practice, providing services for 8,000 patients.

Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills including Sexual Health and Diabetes Management, and a Phlebotomist.

We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician's Associate.

The clinical team is supported by a skilled and well organised administration team.

We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.

We are a well established training Practice and welcome GP Registrars on six monthly placements.

If this sounds like a perfect job for you then please get in touch.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 16-38 per week

Salary:
From £10.49 per hour

Benefits: