Nights Guest Service Assistant - Leeds
Only for registered members Leeds, United Kingdom
1 month ago
Job summary
As a Nights Guest Service Assistant, you will be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You will also be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset.
Qualifications
- Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
- Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
- Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
- Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
- Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
- Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel
Responsibilities
- Provide exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations.
- Support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
Job description
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