Tram Driver Conductor - Blackpool, United Kingdom - Blackpool Transport Services Ltd

Blackpool Transport Services Ltd
Blackpool Transport Services Ltd
Verified Company
Blackpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Blackpool Transport are a leading transport operator in the UK, operating Blackpool's network of buses and modern light-rail trams.

We are on a mission to connect people, businesses, and communities to a better future - through sustainable public transport.


We don't sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life.

We'll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.


Whilst we have ambitious commercial objectives, we're proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high quality bus and tram service.

Blackpool Transport has a rare and exciting opportunity for new Tram Driver/Conductors to join the team.


The Company's award-winning light rail tram operation is an integral part of the future success of Blackpool and the Fylde coast.

It provides an excellent transport service along the famous sea front which will connect to Blackpool North Railway Station via the new tramway extension.


About you

  • You will need to have a full car driving licence with no more than 6 points.
  • Driving regularly for more than 12 months.
  • Be capable of passing a PCV medical and a series of assessment tests.
  • After successfully completing the testing and interview process you will commence a fiveweek training programme, therefore a full commitment to training is essential.

About the role


After training, you will deliver a service to the travelling public, working 37 hours per week, 5 days from 7.

An average shift is 7hrs 24 mins, our first shift starts at 0430hrs and our last shift ends at 0145hrs.


Selection Process

Responsibilities:


_Main Responsibilities_:


  • Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.
  • Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported
  • Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.
  • Drive the Company's vehicles in a safe, legal and professional way
  • Maintain operating schedules without compromising safety.
  • Arrange for and manage the safe transfer of passengers following an incident or service disruption.
  • Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.
  • Understand how to deal with customers with disabilities and treat appropriately
  • Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
  • Assist with the implementation of measures to mitigate the impact of hazards.
  • Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.
  • Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.
  • Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.
  • Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
***- Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.


Qualifications:

Requirement

Essential/

Desirable

(E or D)

How Assessed

(s) - used for short listing
- **Education/Qualifications/Knowledge**High school educatedFull UK Driving LicenceUnderstanding of what good customer service isE

E

E

Assessment

Application form /Interview (s)

Application form/ Interview
- **Experience**Experience of working in a customer focused roleExperience of handling cashProfessional driving experienceD

D

D

Interview

Assessment/Interview

Assessment/Interview
- **Aptitudes and Skills**Good numeracy and literacy skillsAware of the importance of Health & Safety proceduresAbility to drive a vehicle to a competent and safe standardAble to work unsupervisedE

E

E

E

Assessment

Interview

Assessment

Interview
- **Personal Attributes**Be a good team playerAble to solve problems quickly and decisively.
Flexible approach to working hours.
E

D

E

Assessment/Interview

Assessment/Interview

Interview
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