Service Advisor - High Wycombe, United Kingdom - Citygate Automotive

Citygate Automotive

Verified Company

High Wycombe, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire.

We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: "to grow a business we are proud of through a commitment to excellence".

As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this.

That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators.

But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change - specifically, the transition to Electric Vehicles.

Role overview

As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers.

To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same

Key responsibilities
As a Service Advisor your key responsibilities will be:

Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

About You
If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset:

An ability to provide tailored customer service and upselling to a wide range of customers.
Comfortable working to deadlines and managing customer expectations with regular communication and updates.
Happy to manage your own workload and customer base

What's in it for you?
With our benefits there is something good for everyone.

We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too.

That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

Access to our inhouse training academy for everyone
Access to The Volkswagen National Learning Centre for specific roles
Internal career progression opportunities across our various brands and locations
Electric Vehicle (EV) Training levels 1 4 depending on role
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme