Customer Service Representative - Cambridgeshire, United Kingdom - Cambridge University Press and Assessment

Cambridge University Press and Assessment
Cambridge University Press and Assessment
Verified Company
Cambridgeshire, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Location:
Cambridge, Hybrid


Contract:
Permanent


We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.


Due to internal promotion, we are looking for a Customer Service Representative to work collaboratively within our customer services team and provide an efficient and high-quality service to our global customers ordering our print and digital products.


About the role


In this role, you will own, investigate, and resolve customer queries within agreed timescales and in line with standard operating procedures.

You will be a vital voice of the customer contributing to changes and developments in the customer experience.


Key responsibilities will include but not limited to:

  • Managing customer orders from start to completion using our SAP system.
  • Investigating queries which can range from individual students to large distributors, societies, members or agents to find an agreeable resolution.
  • Producing reports on a regular basis, identifying trends, and feeding back information as required.
  • Working as part of the team to continually review processes and identify ways of improvement.
  • Focus on building strong working relationships with external and internal customers and contacts including SAP superusers and wider business teams.

About you

  • A selfmotivated individual who can provide an excellent service to our customers and internal contacts globally.
  • Ideally a confident user of MS Office package along with a high proficiency in spreadsheet functions, however full training can be provided.
  • Ability to confidently communicate with people at all levels and remain approachable in a pressured environment.
  • The ability to speak Spanish would be an advantage in this role, however not essential.

Rewards and benefits
We will support you to be at your best in work and to live well outside of it.

In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:


  • Group personal pension scheme
  • Discretionary annual bonus
  • Life assurance up to 4 x annual salary
  • Private medical and Permanent Health Insurance
  • Green travel schemes
  • 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

  • Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements._

Why join us

  • Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
  • Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._
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