Guest Service - Turnberry, United Kingdom - Trump Turnberry - Front Office
Description
Trump Turnberry A Spellbinding Story
We are currently recruiting for Service Express associates to join the Trump Turnberry on a full time & casual 'as & when' required basis.
Position Scope
- Ensures an exceptional, indigenous experience for all guests.
- Answers all calls promptly (internal and external), using the guest's name and following an established script, in line with Luxury Collection brand standards.
- Answer inroom dining calls and take food & drink orders from guests
- Ensure all guest requests are dealt with in a professional manner and timely fashion
- Records all guest requests with 100% accuracy and convey to other departments as required.
Position Requirements
- Must be eligible to work within the UK.
- Must be able to communicate comfortably in both, written and spoken English.
- Knowledge of Opera is an asset along with previous experience in a similar role and environment.
- This position is great for someone that enjoys multitasking and working in a fastpaced environment.
Benefits include
- Subsidised staff accommodation (if required).
- Turnberry Friends & Family Rooms Programme discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Trump Hotels Associate and Friends & Family Rates discounted room rates at all Trump Properties.
- Uniforms a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme offering a range of Employee Assistance Help Lines.
- Ongoing training and development, firstclass hospitality training & Apprenticeship programmes are available.
INDFOH
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