Customer Service Advisor - Birmingham, United Kingdom - ClearCourse

ClearCourse

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

About ClearCourse
Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:
Do you enjoy helping people?

Are you a good listener?

Does patience sound like one of your qualities?

We are part of a bigger company, ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate.

Part of this team, you will learn a lot about the Company's products andservices and you could see yourself progressing into different roles or careers such as Developer, Designer or any other ClearCourse group opportunities.

Depending on your passion, the sky is your limit.

As part of the ClearCourse group, we at Intelligent Golf, offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternityand adoption pay, generous training budgets and reimbursement for professional memberships, a flexible hybrid-working model allowing one day from home weekly for this role and 25 days annual leave, as well as additional flexible benefits to suit your lifestyleand enhance your well-being

About the Role

You'll also provide customer training on enhancements, while being knowledgeable and passionate about the Intelligent Golf product when training and supporting.

Responsibilities will involve working with a customer retention plan, dealing with customer implementationsand generally training customers on the use of the system.

Considering that the Intelligent Golf product is endorsed and used by many of the top Golf Clubs throughout the UK.

This role will support a vast product that delivers a diverse membership solution used by sports, sailing/yachting and other types of sportsclubs too.

About You

You must be very comfortable with computers and websites while being a good listener with customer service and rapport building skills.

You'll have the abilty to work under pressure, have an excellent telephone manner with a good aptitude for problem solvingand responding with satisfactory resolutions.

So, it's important you have very clear, professional, and accurate written communication skills.

With an interest and knowledge surrounding golf coupled with experience of handling a volume of support calls.

You'll have the ability to learn and quickly grasp the Intelligent Golf product to put to use any customer service skills to include customer supportticket logging associated actions and related resolution communication.

Ultimately, you'll be someone who is friendly, flexible, enthusiastic, and able to fit in with our small but efficient team, and able to embrace the culture of a hardworking internet start-up company while being a person that is not hung up on job descriptionsand instead adopts the want to get the job done mindset.

Everyone will get a response.

We offer:

As part of ClearCourse we offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternity and adoption pay, generous trainingbudgets and reimbursement for professional memberships, a hybrid-working model and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.