Customer Service Advisor - Belfast, United Kingdom - Yoke for CWS (AMS)

Yoke for CWS (AMS)

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you_

We're searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands.

Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

Location
24 Cromac Place, BT7 2JB

*Opportunity for hybrid working after a 6-month period

Start Date: 8th April 2024

Pay Rate:
£12.71

Training Period: 4 weeks training - Mon - Fri 9am-5pm

Shift Pattern:
Start 7am-10am Finish 4pm-6pm, 4 weekend days per month**KEY RESPONSIBILITIES:

Managing inbound customer calls relating to accounts and products
Telephony and adminbased tasks to service customer queries
Take ownership of customer problems and being able to solve them at first point of contact
Contribute to an environment where colleagues want to work and where customers feel valued

SKILLS:

Good oral & written communication
A positive attitude towards providing excellent customer service which exceeds customer expectations
Adaptable to change and willing to embrace new ideas
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

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There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme._

WHAT'S IN IT FOR YOU?

6 weeks fully paid training
Great rates of pay, including pay progression
Opportunity for potential extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry

About our Gasworks site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help you progress your career.

It also tries to make the working day enjoyable with the following facilities:

On-site car parking with Electric charging docks
An extensive canteen with a Starbucks coffee dock
Rest areas with pool table, TVs, games consoles etc.
Quiet reflection rooms
A kitchenette area on each floor equipped with fridges & microwaves
Onsite showers & changing facilities

Are you interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case).

Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you've completed to talk you through the role in more detail let you know what happens next

Salary:
£12.71 per hour

Schedule: