Apprentice Customer Service Advisor - Uxbridge, United Kingdom - Super Star Sport West London

Super Star Sport West London

Verified Company

Uxbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor for Children's Sports Coaching Company | Super Star Sport
month apprenticeship

About us:

Established in 2012, Super Star Sport currently deliver sessions to over 20,000 children per week in many nurseries, primary schools and children centres across the country.

We also deliver our very own out of term camps, youth football teams and sports birthday parties.
Our growth over the last year has created the opportunity for a new customer service apprentice to join our team in Uxbridge

About you:

Are you an energetic, outgoing, and friendly person who loves working with others? Do you enjoy talking on the phone and providing excellent customer service? If so, we want YOU to join our team as a Customer Service Staff Member

Supported by our operations department, as a customer service staff member, you will be responsible for answering the phones in our office between the hours of 09:30am and 04:30pm providing support to families who are interested in booking sports coaching sessions for their children.

You will also be responsible for supporting our internal coaching staff with day-to-day issues and concerns that may arise.

Responsibilities:

Answering incoming calls and providing excellent customer service to families who are interested in booking sessions for their children
Providing up to date and accurate information to help families find the most suitable service for them.
Creating customer accounts and managing our online booking platform and providing assistance if any problems arise with any of our online systems.
Assisting our internal coaching staff with daytoday issues and concerns
Following up with outstanding balances on customer accounts
Helping to resolve any customer complaints or issues in a timely and professional manner
Maintaining accurate records of customer interactions and transactions
Creating and maintaining good relationships with clients
Helping create and update marketing materials
Organise timings, session plans and equipment for coaches to ensure they have everything they need to deliver each session
Keep equipment and uniform inventories updated

Requirements:

Excellent communication skills, both verbal and written
Strong customer service skills and a passion for helping others
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Strong attention to detail and organisational skills
Basic computer skills, including proficiency in Microsoft Office and Excel. With the ability to learn new software programs
Ability to work independently and as part of a team

Our successful customer service apprentices also have opportunities to branch out and try other areas of the business including:

Sales
Operations
Marketing
Social Media
Helping train new customer service advisors

We offer a fun and exciting work environment and will offer a full employment contract with paid holiday, paid sick leave, and a company pension scheme.

To apply, please send your resume and a cover letter explaining why you would be the perfect fit for this position.

We look forward to hearing from you

Job Types:
Full-time, Permanent, Apprenticeship

Salary:
From £5.28 per hour

Benefits: