Clinic Receptionist - Northampton, United Kingdom - Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust
Northampton General Hospital NHS Trust
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To provide an efficient service in the Gynae Outpatient department and help support with the booking, prepping and management of Gynaecological & Obstetric appointments and notes in the area.

To assist in the smooth running of the Antenatal & Gynaecology outpatient service.

The administrator will work in conjunction with nursing staff to provide administrative support throughout the patient's journey within the department.

The role involves daily face-to-face contact with patients and relatives whilst liaising with nursing staff. The role will involve booking appointments, prepping notes, general admin and clerical duties.

Use the computerised patient management system (E-Camis) to access patient details, update information and make appointments.

Be responsible for the ordering of stock and to ensure

Organise workload in conjunction with other members of staff reporting any problems as necessary.

Undertake training and professional development as identified in an annual performance review.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage


We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.


We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.


To welcome all patients and staff within the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.


Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system (E-Camis) to access patient details, update information and make appointments.

Be responsible for the ordering of stock and to ensure adequate levels are maintained.

Photocopy documents/notes as required.

Locate, collate, file and store patient's notes as appropriate. This may involve going to Medical Records and various departments to collect notes at short notice.

Deal appropriately with distressed patients and/or relatives with support from nursing staff.

Report any problems relevant to the department to the lead clinician or line manager. When asked to do so, you will need to contact patients to confirm or cancel planned appointments.

Organise workload in conjunction with other members of staff reporting any problems as necessary.

Undertake training and professional development as identified in an annual performance review.

Assist in the training of new members of staff.


To have a smart appearance, ensuring that he/she adhere to the uniform policy of the Trust and remain bare below the elbow at all times.


These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.

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