Personal Injury Negotiator Triage - Manchester, United Kingdom - BT6 Resourcing

BT6 Resourcing

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Personal Injury Negotiator Triage

Location:
Salford Quays, Manchester

Salary:
£25-26.5k DOE + Benefits

About the Job

Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you looking for an opportunity that's both challenging and rewarding? We invite you to dive into the world of motor insurance claims handling and join our clients vibrant team as a
Personal Injury Negotiator in our
Triage team.

We're on the lookout for someone exceptional—someone like you Where your skills, passion, and drive can make a real impact.

You'll be at the heart of the claims processing team, managing low-level claims from the start to finish, ensuring compliance with regulations and maintaining files within our clients high service standards.

You'll have the know-how of triaging low level claims (up to £10k), ensuring they're processed like a breeze.

Accuracy is your middle name— you'll reserve and manage files like a pro, making sure you keep the communication flowing with policy holders.

Our client would love to have you on the team if:

You have a good understanding of insurance motor claims, liability, indemnity and FCA requirements
You're customerfocused, selfmotivated, and organised qualities we treasure
You've got hands on experience of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals

Job responsibilities:

Proactively process and handle low level Personal Injury claims
Handling each claim to the conclusion of the liability decisionmaking period
Responsible for ensuring the reserves fully reflect the expected level of damages on each file
Conduct detailed and compliant telephone interviews with customers on there claim
Promptly identify potential fraudulent claims and other claims with large loss triggers
Instruct and then proactively manage cases allocated to claims investigators and other suppliers
Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
Ensure that all files are reserved accurately and promptly
Process cheques on claims files as required
Build and maintain relationships both internally and externally
Maintain diary within SLAs and KPIs to ensure effective and timely decision making

Experience & knowledge:

Previous experience in handling Personal injury Claims or Third Party Claims
Good understanding of insurance motor claims, including liability and indemnity
Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals (Advantage)
Great communication skills, both verbal and written
Excellent time management and organisation skills with the ability to prioritise work
Problemsolving skills with the ability to adopt a logical approach to resolving problems
Actively identify and engage in areas of business improvement
Able to work on your own initiative and as part of a team
A flexible approach and positive attitude
Good numeracy and literacy skills and strong customer service skills
Confident in presenting information in a clear and concise manner
Strives to deliver performance targets and drive business improvements

Skills & Qualifications:

Excellent communication skills, both verbal and written
Negotiation and influencing skills
Good time management and organisation skills with the ability to prioritise work
Excellent attention to detail
Strong customer service and problem solving skills
Good numeracy and literacy skills
Computer literate

Behaviours: