Customer Service Assistant - Newcastle upon Tyne, United Kingdom - World Duty Free Group

World Duty Free Group

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Seasonal Customer Assistant - Customer Service Advisor

Location - Newcastle Airport

Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract - 21 hours per week, plus overtime, seasonal between April and October 2024, part time

Working pattern - 3 on 3 off or 3 set days between the hours of 3:30am - 8pm, will be discussed at interview.

Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.

Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

Your responsibilities will be to:

Deliver an individualised world class service experience for every customer
Maximise sales opportunities using world class service skills and knowledge of products and promotions
Demonstrate positive personal behaviours and a cando attitude
Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at World Duty Free?

Passion about working in a team
Flexibility to adapt to the fastpaced environment
Good communication skills
Selfmotivation, enthusiasm, and professionalism

World Duty Free will provide a
full induction and comprehensive training, to ensure the best start for you and your new role.

You will work alongside some fantastic, experienced colleagues who will support your
learning and encourage your
growth and career
development.

In addition, as a customer service representative your
benefits will include:

Company bonus scheme

Employee Assistance programme

Confidential advice service to support our teams on a range of issues including, personal & financial your wellbeing is important to us
Discounts on products for our staff, family, and friends
Travel discounts

Free parking