Senior Service Designer - London, United Kingdom - Hippo Digital Limited

Hippo Digital Limited

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role
Hippo Digital is recruiting for
senior consultants in service design.

Service designers take a holistic approach to evaluating our client's business ecosystem and lead the strategic planning for our client's services.

You'll co-create new service propositions or evolve existing services and manage relationships between different groups.

You're a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.

As a
senior consultant in service design, you'll be seen by the client project team and senior client stakeholders as a trusted expert in your field.

You may perform the role of a service delivery lead overseeing Hippo's project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.

You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.

Contributing to the service design Community of Practice, you may also be a line manager.

Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.

Key Responsibilities:

Lead strategic planning for the client's service to ensure it meets business and user needs.
Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
Provide advice and recommendations on potential approaches to organisational problems.
Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
Simplify complex, crossdepartmental information and processes, making them understandable to all through visual communication.

Skills and experience that you need
You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated.

Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client's needs.

You will also:

Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions
Manage relationships effectively, building longterm, strategic partnerships
Have advanced experience with Agile delivery
Be able to create trust and authenticity in teams and can respond to challenges.

Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.

Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.

What makes us great

In addition to your salary you will receive:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of perks and discounts
Life assurance and death in service cover
Flexible benefits scheme with options of:
private health cover

- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions

Hi, we're Hippo.

We're a digital service design consultancy that works closely with our clients to create digital products and services that work for everyone.

Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise.

We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve.

We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver.

Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.

How Hippo Digital Embraces Diversity & Equal Opportunity

Job Type:
Permanent

Salary:
£53,000.00-£80,000.00 per year

Schedule: