Client Support Administrator - Sheffield, United Kingdom - HS Direct

HS Direct

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Client Support Administrator

Location:
South Yorkshire - Sheffield (hybrid working available)
Hours: 08:30 - 17:00 (Monday to Friday)

Salary:
£24,000+ per annum with the opportunity to increase earnings by selling or referring Group products to our clients

We are HS Direct (part of the Citation Group of companies) - one of the UK's largest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.

We are leaders, not empire builders and we love our business.

We have always believed in hiring awesome people and treating them right. We've grown in size in the past few years and plan to continue with your help. We care about our colleagues and culture. We're not interested in hierarchy or politics, just gettingthings done and enabling people to be their brilliant selves.

The Role
You will support our clients achieve their chosen accreditation through a combination of:

Providing advice and guidance on what evidence the client will need to submit
Preparing relevant documentation or collating it from sources including the client themselves or the HS Direct Health & Safety Team
Uploading the evidence and supporting information to the relevant accreditation software platform

You will both manage your own caseload and work on a collaborative basis with other members of the team to ensure our service is agile and responsive.

You will maintain records of work undertaken using our CRM systems and support our clients with the use of our proprietary business compliance software to support the accreditation process

What'll make you great:

Excellent customer service and organisational skills
Clear and diligent communicator
Good knowledge of Microsoft Office and the ability to work across multiple software platforms
Flexible approach to problemsolving
Able to both manage your own caseload and work collaboratively with colleagues
Willingness to learn and utilise resources where necessary
Being commercially minded, spotting opportunities to support clients through the utilisation of our company and group product offering, whilst thinking proactively about delivering this in a meaningful manner