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Onboarding & Training Executive - London, United Kingdom - Onetrace

Onetrace

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
Up to £35k (based on experience)

Hours:37.5 hours per week; Monday to Friday 8.30am to 5.00pm

Basis:
Full time, permanent

Location:
Canary Wharf, London - WeWork - Hybrid office-remote working offered

Reporting to:
Head of Commercial & Strategy

About this role

We are on the lookout for an ambitious and passionate Onboarding & Training Executive to join our growing Customer Experience Team.

You will play a vital role in ensuring all our customers have a seamless transition onto our platform and receive the relevant training they need to maximise their success.

You will be responsible for supporting the Onboarding and Training Manager throughout the onboarding process by demonstrating all of Onetrace's features and showcasing how these can be utilised effectively within our new clients businesses, ensuring a smooth transition onto the Onetrace platform.

Our business

Onetrace built a SaaS traceability system for the fire protection industry, and are expanding into the untapped technology market in the construction industry.

Our passion for problem solving, efficiency and technology drives us to continue innovating and learning, with user experience being essential to this mission.

For more insight into what we do and who we are, visit our LinkedIn page.

Our culture and ways of working

Our values lay the foundation of Onetrace's culture and we are looking for individuals who aspire to behaviours that align with our values, fostering a collaborative company culture that unifies us all.

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Driven by passion - to transform the fire protection industry
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Devoted to innovation - pushing boundaries and creating a space for unrivalled vision
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Strive to simplify - making technology simpler for customers to use
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Do the right thing - honesty, integrity and commitment to always do the right thing

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Respect above all:

- respecting and understanding every individuals diverse background
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Empowering teams internally and beyond - working with equal parts humility and ambition

We celebrate our achievements as a team and support each other by providing a collaborative and autonomous environment suited for growth and development.

We love working here. We think you will too. Let's build great things together.

What you'll do

Represent Onetrace as delivering a best in class customer experience
Gain a full understanding of the Onetrace product and the value it delivers to our customers
Ensure you have a full understanding of the demographics of our customer base, their pain points, workflows and the support they require
Build and maintain a strong relationship with customers during the onboarding phase
Collaborate cross functionally with Sales, Customer Success and Customer Support
Deliver ad hoc training requests to existing customers Support new Onetrace starters by conducting engaging and comprehensive internal training sessions to familiarise them with the Onetrace system

We would love to hear from you if you are someone who:

Essential

Junior level, minimum 1 years experience in an onboarding/training or customer success oriented role
Experience working in a startup or scaleup environment
An understanding of the tech/saas space and people skills required when working with customers. E.g professionalism, compassion, positive tone of voice, adaptability, active listening, critical thinking
Strong communication skills ability to build rapport, show empathy, etc
Excellent attention to detail, and the desire to deliver at high quality
Ability to work cross functionally with different teams
Excellent interpersonal skills that enable you to successfully establish and maintain productive working relationships with both colleagues and customers
Willingness to work flexibly and occasional out of office hours when required
Positive mindset ability to deal with setbacks and customer objections
Ability to adapt to evolving software features, updates, and changes, and convey these changes to clients effectively
Experience using Hubspot and Intercom or other similar softwares

**Desirable

Has worked or has the desire to be involved in an early stage company
Knowledge of Construction Industry and/or Fire Protection
Exposure to SaaS systems

Where and how you will work
Onetrace encourages a healthy work-life balance and as part of this, we understand the importance of flexibility.

You will be expected to work from the office 5 days a week in the first month of onboarding to ensure product and role knowledge is at a proficient level.

After completing the first month, we can offer a hybrid office-remote working arrangement that works with the operational requirements of your role and team.

As Onetrace expands internationally, there may be times when out of hours work is needed to support our customers in different geographies.

What we will offer you
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Equipment