Performance & Quality Officer - Electronic - Brighton, United Kingdom - HM Prison & Probation Service
Description
Details:
Reference number:
Salary:
- £30,812 - £38,289
Job grade:
- Other
- NPS Pay Band 4 National
Contract type: - Fixed Term
Length of employment: - For a period of up to 24 months
Type of role: - Analytical
- Information Technology
Working pattern: - Flexible working, Fulltime, Job share, Parttime
Number of jobs available: - 1Contents
About the job
Benefits:
Things you need to know
Location
- This position is based at NPS 47 GRAND PARADE BRIGHTON, BN2 9QA, NPS 5658 COLLEGE ROAD MAIDSTONE, ME15 6SJ, NPS COLLEGE HOUSE GUILDFORD, GU1 4RSAbout the job
Job summary:
- Please refer to Job Description
Job description:
Overview of the job
The job is a member of a team of 2 to 4 PQO's working with individual LOU clusters to ensure performance and delivery to agreed targets.
Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.
Summary
- The PQO role is to work alongside LDU clusters to support them in achieving agreed performance
This includes:
- Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
- Developing and delivering a quality improvement programme for the Division
- Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
- Running improvement initiatives to address opportunities for performance improvement
- quality and performance.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Support Service Delivery Quality Improvement and Practice Development
- Provide guidance for delivery of effective practices across the LDU clusters
- Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
- Implement systems for reviewing and assessing effective practice within the LDU clusters
- Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
- Contribute to a culture of innovation and continuous improvement
Performance management within the LDU Clusters
- Support performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within LDU clusters
- Support the implementation of performance plans within LDU clusters and monitor their effectiveness
- Work with PQO colleagues to share good practice and promote performance initiatives
Quality Management
- Support continuous quality improvement
- Implement best practice initiatives internally
- Monitor compliance with quality systems
Develop Team and Partnership Working
- Be responsible for establishing effective working relationships with other teams and with colleagues
- Write reports for management on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Support a performance and qualityfocused organisation
Plan and organise
- Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
- Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
- Share knowledge and good practice to inform the continual improvement of service delivery
Use communication effectively
- Providing information, feedback and advice
- Influencing and persuading
- Participate in meetings using appropriate skills, styles and approaches
Enhance your own performance
- Manage own resources and professional development
Use information to support decision makers
- Liaise with staff to receive, collate and analyse information, compiling reports as necessary
- Develop and utilise data to identify trends and recommend action to maintain and enhance performance
- Comply with systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Quality
- Support a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
Manage Projects
- Ensure an effective approach to project and process evaluation
- Manage a programme of complementary projects
- Enable others to carry out project management roles
- Maintain effective communication with project stakeholders
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