Call Centre Agent - Darlington, United Kingdom - Railpen

Railpen

Verified Company

Darlington, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Railpen

Railpen is responsible for the safekeeping and investment of around £37 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members.

Railpen takes a holistic view, focussing on how we serve members today and how we can positively impact the communities and the world they will retire into.

The opportunity

Rail Administration is comprised of six teams; Employer Support, Administration Services, Operational Performance, Channel services, Learning & Development and Quality Assurance.

All teams are focussed on the administration of the Sections which make up the Railways Pension Scheme.

We have a number of exciting opportunities across Channel Services particularly within our Call Centre teams which we will be recruiting for throughout the year based in our Darlington office.

Our teams are often the first point of contact in the life cycle of the pension journey, we look after the day to day scheme administration needs of our members and we pride ourselves on delivering excellent quality of service.

These roles play an integral part in supporting our purpose to secure our members future by ensuring customer requests and queries are processed through the correct channel.

Without these outstanding teams we wouldn't be the successful organisation we are today.

The person

Pension administration experience, in particular defined contributions would be beneficial but is not essential, we offer training and qualifications that can support you in building this knowledge during your career with Railpen.

A willingness to learn and develop is essential to enable you to expand your knowledge and maximise efficiencies and processes within the team.

What we can offer you

A competitive salary starting from £21,500
26 days holiday plus 8 days bank holiday and eligibility to join the generous Annual Bonus Plan
We provide one of the most competitive defined benefits pension schemes consisting of a 10.5% employee contribution and 17.3% employer contribution and medical cash plan cover.
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave amongst other available benefits.
We couple all of the above with a supportive, longterm environment with tremendous opportunities to learn and develop your career

Next Steps