Customer Service Advisor - Bagshot, United Kingdom - Mulberry Recruitment

Mulberry Recruitment

Verified Company

Bagshot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Location:
Bagshot

Salary:
£22,000 + benefit

Hours :
Monday to Friday 8am - 5pm or 8.30am - 5.30pm

Key Tasks
Own the effective resolution of customer enquiries and providing realistic timescales to manage expectations

Engage with couriers/external suppliers/head office stakeholders to appropriately resolve customer issues

Ensure issues are prioritised and customer are kept updated with progress

Complete administrative tasks which support the effective operation of the team, including the handling of payments and refunds

Act as a customer advocate through active listening skills, empathising and acknowledging the customers perspective to minimise customer frustration

Provide timely and appropriate customer responses on social media platforms

Protect and enhance the company's reputation in all customer interactions

Drive own performance to meet and exceed team and individual performance and quality assurance standards

Actively contribute to continuous improvement to processes and knowledge material.

Take responsibility for driving own personal development

Any other reasonable duties/requests as required

Skills and Experience Required:

Relevant experience in a contact centre environment would be advantageous.

Excellent communication skills and attention to detail.

Passionate about customer service.

The drive to succeed.

Computer literate and quick in assimilating complex back office systems.