IT Support Analyst - Bristol, United Kingdom - Sopra Steria

Sopra Steria

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an IT Support Analyst to join a well-established team, working alongside the IT Consultant involved with multiple projects as well as providing IT support for various Aerospace PLM systems,

This is a varied and challenging role, that will provide hands-on training on the customers multiple and varied aircraft platforms.

The role offers a great opportunity to learn new skills within IT and a clear path for career progression.

What you will be doing
:

Working closely with the IT Consultant to capture and resolve IT support tickets
Receive training on systems and procedures to improve knowledge and resolve more complex queries
Consulting activities with customer i.e., process improvement and workflow suggestions
Provide support to customers as required
Stay up to date with internal systems and process changes
Liaising with internal and external customers daily
Working to strict deadlines

What you'll bring
:

A Computer Science degree or similar academic qualifications in IT.
Knowledge of programming, Databases and/or experience in a similar 1st line IT support role.

If would be great if you had
:

Knowledge of Linux/UNIX
C++
Perl/Shell scripting experience
Knowledge of Databases and an understanding of computer networks

**Employment Type - Full Time, Permanent

Location - Bristol - Hybrid - 3 days office based
**Salary £28,000 basic plus bonus

Security Clearance Level - eligible for SC clearance

Loved reading about this job and want to know more about Sopra Steria and CIMPA?
Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients.

The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privilegedenvironment.

We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other.

We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety
- and security-critical markets.

CIMPA is building on our know-how of complex high-tech products, our purpose is to provide our customers with a competitive advantage by improving operational efficiency throughout the product lifecycle.

Technological complexity, long lifecycle, stringentsafety and security requirements, multi-dimensional supply chain..

:

whatever the situation, we are committed to transforming, optimising, and strengthening the industrial design and production approach and the associated information systems

CIMPA's comprehensive and modular Product Lifecycle Management (PLM) services cover every stage of the product lifecycle

:

product design, manufacturing, entry in service, operation, maintenance, and support. Our strength lies in our knowledge of our clients'industrial activities combined with our know-how in information technology. We work with the various departments and functions that focus on the products.

CIMPA's services are intended for the manufacturing industry, as well as their suppliers, operators, partners and customers in the aeronautics, defence, energy and transport sectors.

CIMPA PLM is part of the interconnected set of information systems, we also call on the complementary services of our Group and Aeroline, the organisation dedicated to the aerospace industry.