Team Leader - Blackburn, United Kingdom - Chubb Fire & Security

Chubb Fire & Security

Verified Company

Blackburn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Company Description

Chubb now has an opportunity for a
Recommendations Team Leader in
Blackburn (BB1 2PR).

The main goal of this role is to provide an exceptional level of customer service and support for Recommendations customers.

You will manage a team of Administrators and work closely with business Support Manager deliver continued growth and drive new initiatives.

You will play a key role within the department, critical to its ongoing success.

Job Description:

Manage the recommendations Team to ensure they are meeting the business requirements, daily across all the key processes
Manage the Department's workload matching tasks to individuals to ensure excellent results are delivered consistently
Manage metrics and ensure all customer needs are dealt with in a professional, efficient and costeffective manner
Ensure all team tasks are prioritised in line with the management specification / timescales to ensure total customer satisfaction
Manage the recommendation Team 121's, development, coaching and mentoring
Maintenance of accurate business unit holiday, sickness and absence records, along with the recruitment, training and development of the administration team

Qualifications:

Possess previous customer service/Admin experience, ideally from within a large, national company
Have a high level of IT literacy, especially Microsoft Word and Excel
Have supervisory experience, ideally within an Admin/Customer Service function
Be passionate about service delivery and able to positively influence / coach others
Be proactive, able to prioritise workloads and have exemplary customer service skills
Have excellent people and communication skills, able to explain situations clearly, both verbally and written

Additional Information

Competitive salary
25 days holidays plus bank holidays
Generous pension scheme
Employee scholarship scheme
Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

Creating solutions for people and our planet, our company values are our absolutes _
_ RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. __We work and win together, while never compromising our values. _

_Chubb is an equal opportunities employer._
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