Housing Options Officer - Taunton, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NCD
Housing Options Officer
Taunton
Contract
£19.31 per hour

Our client is looking for an experienced Housing Options Officer.

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community.

Qualification

Education qualification to at least A level standard or acquired knowledge to NVQ level 4 and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills.

Essential

Knowledge

Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017) Desirable
Landlord and tenant law. Desirable
Options available to somebody that is homeless or at risk of homelessness. Desirable
Data Protection. Desirable
Equality and diversity issues and an understanding of the relevance to a housing advice service. Desirable

Skills:

Effective written and verbal communication Essential
Ability to build and maintain good working relationships. Essential
Negotiating skills Desirable
Ability to deal inventively and sensitively with a wide range and spectrum of people in greatly varying circumstances. Essential
Ability to establish and manage realistic applicant expectations. Essential
Resourceful, solution focused, persuasive and skilled in overcoming barriers. Essential
Ability to prioritise workload, manage time effectively and meet deadlines. Essential
Ability to manage a diverse caseload effectively where detailed and complex investigations are required, working with precision and attention to detail. Essential
Ability to maintain accurate detailed and timely case notes and other evidencebased records. Essential
Ability to work as part of a team, be flexible, use initiative and work with limited supervision. Essential
Good organisational and administrative skills. Essential

Experience

Experience of working within a Housing Options team Desirable
Experience of working in a housing association, local authority housing department or similar organisation. Desirable
Experience of dealing with the public and in particular vulnerable applicants Desirable
Experience of effective partnership working which has led to positive solutions. Desirable

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.