Customer Service Executive - London, United Kingdom - Euromoney Institutional Investor PLC

Euromoney Institutional Investor PLC

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert:

ABOUT THE COMPANY

Delinian Limited formerly Euromoney Institutional Investor PLC is an international business-information group covering telecoms, asset management, data and market intelligence, and banking and finance under brands including Capacity Media, Euromoney, Institutional Investor, and BCA Research.

The group also runs an extensive portfolio of events for the telecoms and financial markets.

This role is to work as a key member of our large and extremely successful telecoms and technology event portfolio which runs large-scale events in five countries.

JOB PURPOSE

PRINCIPAL ACCOUNTABILITIES

Processing all registrations accurately and efficiently using the inhouse systems
Setting up events in CRM and CVENT platforms in collaboration with event and finance teams
Supporting delegates through their booking process where required
Invoicing, credit control, and refunds processing for delegate and sponsorship invoices
Managing the endtoend customer service function per event
Debt management and tracking of payments to ensure revenue is accounted for prior to the event and to assist with aged debt.
Sourcing and liaising with onsite registration companies for larger events through to implementation.
Preparing all registration admin preevent and accurately reconciling all registration admin postevent
Ensuring compliance with Trade Sanctions and VAT requirements where relevant
Processing GLF Community membership and TowerXchange subscriptions administration
Working with tech and IT for continuous system improvement

KEY INTERFACES:

Event team sales, production, marketing, customer services, editorial
Finance and credit control teams
Own team operations and CS
Supplier
Clients

EXPERIENCE REQUIRED

Minimum of 1 years' experience in a customer services or customer facing administrative environment
Experience of working in a fastpaced office environment
Excellent and confident communicator to both an internal and external audience in oral and written communication
Strong multitasking and prioritisation skills and able to work on several projects simultaneously.
Elevated level of attention to detail
Numeracy skills
Ability to work as part of a team
No obstacles to international travel
Forward planning timelines and deadlines
Able to work with minimum supervision to strict deadlines and remain calm under pressure
Competent in processing large amounts of data quickly and accurately
Firstrate computer skills and competence within Microsoft Office

DESIRABLE

Foreign language
Experience of using and working with Salesforce, CVENT, NetSuite, networking apps
Creative and innovative thinker

BEHAVIOURAL COMPETENCES

Work well under pressure and to deadlines
Customer first approach
A willingness to travel and preparedness to work late shift/overnight on occasion
Time management and prioritisation on projects
Proactive and take initiative

BENEFITS

Our new normal way of working is a twoandahalfday weekend (when events permit) and the ability to work flexibly mixing office and homebased working
You will receive a competitive salary as well as other benefits, including paid holidays, discretionary gifted days
Access to LinkedIn learning for training and upskilling