Reception Supervisor - London, United Kingdom - F1 Arcade St Pauls

F1 Arcade St Pauls

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE BRAND

At F1 Arcade, we've completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike.

F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with 'best in class' hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

THE ROLE - Reception Supervisor

OVERVIEW

Are you ready to take your career in hospitality to the next level? As a Reception Supervisor in the exciting world of competitive socialising, you'll have the opportunity to showcase your skills and create unforgettable experiences for your guests.

In this role, you will be responsible for overseeing the day-to-day operations of reception.

From managing a team of enthusiastic people to ensuring exceptional customer service, you'll play a vital role in creating a fun and engaging atmosphere for our guests.

As a Reception Supervisor, you'll need to be a natural leader with a passion for delivering exceptional experiences. Your strong organisational skills will enable you to handle multiple tasks simultaneously, ensuring that everything runs smoothly and efficiently.

Your responsibilities will include coordinating and supervising the activities of the reception team, ensuring that all guests are welcomed and attended to promptly.

You'll also have the opportunity to contribute to the development and implementation strategies to drive footfall and increase revenue.

Your excellent communication and interpersonal skills will enable you to effectively liaise with both guests and team members, ensuring a positive and collaborative work environment.

In return, we offer a competitive salary package and the opportunity to work in a dynamic and innovative environment.

You'll have the chance to be part of a growing concept that is revolutionising the way people socialise and have fun.

KEY RESPONSIBILITIES

Be the face of F1 Arcade
Welcome the Guests and Staff with a strong sense of positivity.
Managing the greeting and seating of all our guests.
Answering phones, making bookings, recording messages and returning phone calls.
Ensure preorders are preprepared before each booking and briefing all the staff.
Monitored the necessary arrangement for the VIP guests
Provide helpful information to guests to prepare them for the visit.
Work alongside the sales and events team on venue showcasing.
Experience gained using the booking system, registering and sending copies and reports.
To have a good knowledge and understanding of all food and drink menus and packages and to ensure the best service for our guests.
To communicate with the relevant departments and managers regarding any problems or issues with bookings/enquiries / preorders and sims issues
Supervising reception staff
Deliver bestinclass training and development plans
Supervising the operations of events and tending to any incidents or queries
Communicating and enforcing all security regulations and protocols.
Ensure reception teams are trained on both desk duties and

NON-NEGOTIABLES

Must demonstrate the three core values of the F1 Arcade team:
Pursuit of Excellence
Conscious Integrity
Positive Energy
Upbeat, positive energy
Team player/great work attitude, caring towards your team and guests
Excellent organizational skills have an eye for detail.
Ability to multitask under pressure / at pace

- passion for consistency, precision and standards

SKILLS AND BACKGROUND

At least two years' experience in a supervisory or managerial position in a highvolume establishment.
Ability to multitask and remain calm in stressful situations.
Sound knowledge of safety measures
Excellent interpersonal and communication abilities
Exceptional organizational and time management skills
Very good written and verbal communication skills
Good computer skills, knowledge of booking system software, Collins preferred

SALARY/PAY & BENEFITS