Helpdesk Administrator - Lisburn, United Kingdom - Graham Group

Graham Group

Verified Company

Lisburn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About The Role:

At GRAHAM, we're not just one of the UK's leading Total FM providers - we're also a trusted partner, committed to enhancing the experience and making the lives of our clients' easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we're committed to investing in our people and creating the conditions for them to excel if you are an experienced Administrator we are looking for you assist the team on a full time basis**
Location: SERCLisburn

Hours of Work:
Monday & Friday

13:00-17:00 (8hrs)

Job Type:

Permanent

/Part-Time

The Administrator shall be responsible for:

Proactive call handling to ensure all orders are attended/ completed in accordance with strict contract KPIs
Reporting back to clients and operational teams on works progress and completion.
Being first point of contact for client queries/ complaints
Preparing and submitting early warning notices for financial uplift requests
Processing of client variation orders
Operating a paperbased systems as necessary to compliment the operating software including backup systems.
Checking engineers' timesheets against worksheets, and processing weekly labour costings
Raising purchase orders for engineers/ subcontractors
Running daily/ weekly reports to ensure data accuracy/ provide information for client/ GAM management team
General administration duties as and when required.
Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with
GRAHAM ISO management systems and Quality Control procedures.

About You:

_ Essential __Criteria_**- GCSE English and Maths Grade C or equivalent

Demonstrate a minimum of 1 years' experience in similar helpdesk
Demonstrate relevant experience in an administration or office environment._ _
Strong IT skills including Microsoft Office

Desirable

Experience in IFS software or similar system
Experience of facilities management or a related service industry
Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. _
A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request._
Access NI Privacy Notice can be viewed at_

_:

_:

AccessNI Privacy Notice | Department of Justice (justice)_

About Us:

GRAHAM FM is a subsidiary of the GRAHAM Group.

At GRAHAM FM, we're not just one of the UK's leading Total FM providers - we're also a trusted partner, committed to enhancing the experience and making the lives of our clients' easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we're committed to investing in our people and creating the conditions for them to excel.

We deliver fully integrated facilities management services across the UK and Ireland.

The core disciplines we offer are: