Wholesale Customer Care Executive Uk - Westminster, United Kingdom - 360 Talent London

360 Talent London

Verified Company

Westminster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Wholesale Customer Care Executive UK & Europe
Fashion retail company founded in 1997 with its urban uniform concept in the contemporary market.

Key responsibilities and duties

Including but not limited to:

Act as the main point of contact for the brand and Helmut Lang wholesale accounts and relevant sales team
Work in partnership with the sales team to ensure exceptional customer service
Proactively maintain the order book and enquiries / administration for the customer base, always ensuring accuracy and efficiency
Manage all Purchase Order Number retrieval and updates

Order Confirmation

Post Market and amendments
NSR (delivery date) monitoring
Communicate all shifts in order delivery dates to relevant teams.
Assist in EDI management for Key Accounts.
Assist in order entry during key selling campaign dates.
Work in partnership with Logistics and 3PL to ensure orders are shipped and delivered in full.
Continuously develop brand knowledge to enhance crosssell, upsell, and replacement styles for orders opportunities.
Continuously identify process improvements and support operational efficiency whilst managing customer expectations.
Raise invoices, credits, debits, end of season RTV and warehouse returns.
Faulty and Return product management.

Key Skills, experience and knowledge required:

Experience in wholesale customer service working in a head office environment.
Experience of working B2B, able to confidently liaise with the supply chain of the wholesale customer order book.
Able to work well under pressure and with tight deadlines.
Fluent in Italian, both written and verbal.
Understanding of a retail supply chain function and the various stakeholders that exist within it.
Ability to adapt to change.
Demonstrable problem solving and problem identification skills.
Ability to handle challenges in a professional manner.
Ability to manage, plan and organize work requirements in an efficient manner.
Goal oriented and values continuous improvement.
Intermediate Excel skills desirable (V Look ups, pivot tabled etc.)
Commercial acumen, able to identify opportunities to drive sales.
Knowledge of export operations and logistics.
Experience in using ERP BlueCherry desirable.

OFFERING:

Paying from £15£18 per hour depending on experience + holiday pay + pension contributions
Weekly pay with immediate start
40 hours per week for 3 months minimum

- x3 working from the office in Regent St, London