Client Service Specialist - Manchester, United Kingdom - Moody's

Moody's

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

Maintain strong relationships with clients by providing exceptional support
Investigate root cause of issues and share findings with product and technology teams
Onboard new clients, completing account configuration and training
Deliver training on KYC's suite of products for clients and prospects via webinar
Collaborate with data, technology, product and operations teams to resolve issues and eliminate client pain points and inefficiencies,
Share knowledge and customer feedback with stakeholders including product and technology to identify product enhancements and performance enhancement opportunities
Provide indepth education and assistance on product features, functionality and the product technical architecture.
Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

Qualifications:

3 years of work experience in a servicebased B2B environment
Strong technical problem solving skills
Ability to adapt to constantly changing product developments and become a "goto" person for customers and colleagues
Positive attitude with a passion for delivering exceptional service
Demonstrate exceptional presentation skills and professional etiquette when interfacing with customers
The drive to be part of a winning team
Excellent verbal and written communication
High level of accuracy and attention to detail
Effective time manager who can prioritize and organize work independently
Able to work under pressure in a fastpaced environment and maintain sense of humour
Selfstarter with a solid ability to work independently as well as with a team.
Experience working with Microsoft products, specifically Outlook, PowerPoint and Excel

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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