Service Desk Team Leader - Gateshead, United Kingdom - Gateshead Health NHS Foundation Trust

Gateshead Health NHS Foundation Trust

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen to join Gateshead Health NHS Foundation Trust as the Service Desk Team Leader.

The Trust continues to invest in digital technology as we strive to achieve HIMSS Level 7 which supports the Trust being an outstanding place to work and an outstanding place to be cared for.

This post is key to these plans and the digital services that enable the Trust wide transformation programme to achieve this.

We are seeking to recruit an effective Service Desk Team Leader with a real focus on customer service and support; providing an exciting opportunity for someone who combines determination and the ability to engage stakeholders at all levels and across all disciplines.

The postholder will report to the Technical Solutions and Security Manager ; playing a key role in ensuring that services are optimised to provide excellent customer experience.

To manage and develop the IT Service Desk and supporting service management tools and associated services, on behalf of GHNT and supported third party organisations.

To manage and develop the delivery of IT services to the Trust and supported third party organisations, in accordance with all relevant Service Level Agreements, and in accordance with ITIL best practice guidelines.

To manage and develop the change management process in accordance with ITIL best practice.

People love working at Gateshead.

In the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work.

In the most recent survey, 72% of our staff said they would recommend working at Gateshead.

We aim to attract and retain a talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future.

In return we can offer:

A dynamic working environment in which to build a career.
Our commitment to support your professional development.
A flexible working environment that will encourage new ideas and new methods of working.
Recognition of high quality work.
An opportunity to make improvements through innovation.
The chance to really make a positive impact on society by supporting the NHS in delivery of patient care.
To manage the Service Desk function and a team of 7 or more Service Desk Assistants.
Ensure that the IT support services necessary for maintenance of healthcare information systems provide the required levels of performance and availability to support clinicians, managers, and other users, in accordance with all relevant SLAs.
Reporting and monitoring of KPIs.
Implementing and encouraging necessary improvements to promote an effective and efficient service.
Act as lead on Service desk accreditation.