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IT Support Technician - London, United Kingdom - KFS Recruitment

KFS Recruitment

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Technician

Financial Services

London

We are excited to be working with an award winning specialist finance lender, who are looking for a talented and motivated IT Support Technician to join the expanding team.

You will be supporting the current system, as well as assisting with implementing new strategy and software to improve the technology within the business.

You will report directly to the Senior IT Technician.

Duties will include working with Microsoft Azure and Office 365 as well as complying with the new cyber security strategy.

Provide technical assistance with computer hardware and software
Network and Internet troubleshooting
Supporting employees with IT related issues
Supporting employees whilst remote working
Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems
Adhere to the strict 15 minute SLA for minor IT issues, via ticketing system
Keeping records of all ongoing issues tickets
Regular maintenance and patching of infrastructure, endpoints as well as on servers
Managing Boardrooms for videoconferencing, TV, Mini PC, polycom etc
Supporting any other technology related equipment as and when needed and always follow best practice
Maintaining & managing website and domain names. Keeping a track of all domains, software licenses, servers are renewed accordingly
Managing multiple servers
Ensuring all websites are secured and compliant
All reports must be clear and understood by any nontechnical manager/CEO
Ensure that any projects are compliant with third parties such as key stakeholders, insurance & GDPR
Supporting the team to implement the CRM and ongoing support once it is released