IT Support Technician - London, United Kingdom - KFS Recruitment

KFS Recruitment
KFS Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

IT Support Technician

Financial Services

London


We are excited to be working with an award winning specialist finance lender, who are looking for a talented and motivated IT Support Technician to join the expanding team.


You will be supporting the current system, as well as assisting with implementing new strategy and software to improve the technology within the business.

You will report directly to the Senior IT Technician.


Duties will include working with Microsoft Azure and Office 365 as well as complying with the new cyber security strategy.


  • Provide technical assistance with computer hardware and software
  • Network and Internet troubleshooting
  • Supporting employees with IT related issues
  • Supporting employees whilst remote working
  • Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems
  • Adhere to the strict 15 minute SLA for minor IT issues, via ticketing system
  • Keeping records of all ongoing issues tickets
  • Regular maintenance and patching of infrastructure, endpoints as well as on servers
  • Managing Boardrooms for videoconferencing, TV, Mini PC, polycom etc
  • Supporting any other technology related equipment as and when needed and always follow best practice
  • Maintaining & managing website and domain names. Keeping a track of all domains, software licenses, servers are renewed accordingly
  • Managing multiple servers
  • Ensuring all websites are secured and compliant
  • All reports must be clear and understood by any nontechnical manager/CEO
  • Ensure that any projects are compliant with third parties such as key stakeholders, insurance & GDPR
  • Supporting the team to implement the CRM and ongoing support once it is released

SKILLS & EXPERIENCE

Exposure to the below technologies will be required:

  • Windows Server Onwards


  • Microsoft Azure

  • Maintenance, configuration, and monitoring
  • Microsoft Exchange


  • Microsoft Office 36

  • Maintenance & Configuration
  • Windows OS 10, 11 and MacOS
- iPhone Management

  • Active Directory & Azure AD
  • DNS, DHCP, Group Policy
  • Networking, switches, subnets, LAN, WAN, DNS
  • CRM, Database, MySQL
  • HTML, CSS, Javascript, PHP
- .net, XML, API

  • Wordpress
- cPanel, Linux Server

  • Microsoft Excel and Macros
  • Synology NAS
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