Transport Administrator - Sutton Weaver, United Kingdom - Irlam Associates

Irlam Associates

Verified Company

Sutton Weaver, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Liaise with customers, driver and other departments
Undertake routing of local delivery fleet

Job Role:
Transport Administrator

Location:
Runcorn

Line Manager:
Head Commercials

Direct Reports:
N/A

Salary:
£24k

ransport Administrator will work successfully to ensure an effective and efficient transport function; this will fulfil the requirements of all customers and will do so in a cost-effective manner, ensuring that all administrative processes are complete accurately.

They will also support other departments within the business to offer administrative help.
Key Accountabilities

Administrative support to the Operations Manager
Follow transport office administration procedures at all times
Keep Line Manager informed of any irregularities
Ensure that all transport queries are handled in an efficient and consistent manner, in accordance with customer requirements.
Undertake routing of local delivery fleet
Liaise with customers, driver and other departments
Supporting the wider team
Filing, Photocopying, Scanning

- to ensure service level agreements are maintained

To ensure that all activities are undertaken in accordance with current legislation, Company policies and procedures and best practice.

Provide support to the Transport Front Desk, Compliance Admin and Customer Service Team as required
Self

Management and Teamwork
Clearly identifies what is required of others and avoids letting others down.
Identifies any improvements that can be made to the daily plan.
Shows respect for the views and actions of others.
Prioritises objectives and schedules work to make best use of time and resources.
Takes personal responsibility for making things happen.
Maintains beliefs, commitment, and effort in spite of setbacks or opposition.
Reflects systematically on own performance and modifies behaviour accordingly.

Communication

Identifies the information needs of recipients.
Listens actively, asks questions, clarifies points and rephrases others' statements to check mutual understanding.
Modifies communication in response to feedback from recipients.
Responds to all communication.

Service Focus

Is absolutely focused on 'what is important to the customer' and is proactive in finding out and exceeding customer expectations.
Is extremely professional when dealing with internal and external customers demonstrated by high level presentation of information and ability to answer any queries with accurate detailed answers.
Is the champion of own job and takes responsibility for all service delivery right down to the last detail?

Knowledge, Skills and Experience