Senior Administrator - Sandwich, United Kingdom - Jago Consultants Ltd

Jago Consultants Ltd

Verified Company

Sandwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1.

Job Purpose:

To manage the delivery of Outsourcing work across the service line, ensuring team members adherence to required standards, where outsourcing work is completed on time, to standard and within budget.

2. Scope/Reach & Key Relationships

All those involved in delivery of outsourcing work
Partners & colleagues in other service lines who are key stakeholders in outsourcing clients Client contacts
Supervision of outsourcing semi seniors & assistants
Government bodies and external organisations such as HMRC

3.

Principal Accountabilities / Responsibilities:
Job/Workflow & Technical Management

Ensure the implementation of all relevant client outsourcing work ensuring effective team workflow
Arrange & lead planning meetings as required
Ensure completion of processing for clients in other managers/senior manager/director portfolios
Implementation or delegation of key client outsourcing work in line with agreed budget ensuring adherence to The KR Way standards of performance document liaising with Managers upwards where necessary on overly complex areas.
Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
Research and seeking to resolve issues for upward communication in more complex clients or higher risk aspects of outsourcing work
Complete administration on client account files and set up relevant file reviews ensuring all sections are of a standard to be reviewed by a manager
Where agreed, review the work of outsourcing assistants
Clearance of manager/director/partner review points as appropriate
Provide assistance to other members of the service line as required
Prepare bills and monitor WIP for director/partner/manager to review as required
Act as key point of contact for any offshoring resource

Client, Internal and External Organisational Contact

Act as a key point of contact for nominated clients so as to manage all their outsourcing requirements
Attend client meetings as required
Return phone calls and written correspondence to all of the above within required deadline and ensure promises are kept
Attend review and close down meetings for others' clients as required
Conduct handover meetings as required
Ensure client hygiene factors are in place, AML, KYC reviews, engagement letters etc

Leadership, People Management and Development

Supervise semi seniors & assistants who are involved in production and delivery of outsourcing

work

Ensure clear task plans & milestones for each piece of outsourcing work
Provide feedback to all team members involved in specific outsourcing work on adherence to standards, errors, learnings and opportunity for value add
Provide training and mentoring time to assistants where needed

New Business Development

Support the outsourcing team in delivering the required departmental incremental fee target via

networking, meeting attendance, business pitches & presenting at webinars

Start to develop internal Kreston Reeves connections across the Service Lines to assist in

identifying and supporting cross referral opportunities

Values - Demonstrates 'living' of the company's values.
Understand - Be curious, ask more & listen. Put yourself in the other person's shoes.
Look Ahead - Anticipate the future, plan for it, and embrace the benefits of change.
Make it Personal - Adapt to others' needs, flex your style to get the best outcome for every situation.
Be Crystal Clear - Consult others, give helpful feedback; ensure people know what's going on,

and how it impacts on them.