Head of Customer Experience - Ipswich, United Kingdom - Fred. Olsen

Fred. Olsen

Verified Company

Ipswich, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Category:

Director and PA
Vacancy Type:
PermanentFull Time
Salary:

- £80,000 - £100,000 Per Annum
Closing Date:

Wed, May 15, 2024
Location:
Ipswich
Benefits:
BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

It's an exciting time to be joining the cruise industry as our beautiful fleet are now back into service and sailing around the world with our guests.

We are now strengthening our Head Office team with a
Head of Customer Experience, based in our Ipswich Head Offices.

Reporting to our CEO you will focus on delivering the Customer Experience vision, leading and inspiring internal and external teams to deliver a cruise experience that will drive brand preference and growth, including exceptional level if customer service, maximising operational efficiencies and embedding a proactive asset management strategy.

The Head of Customer Experience will be responsible for the cruise customer ensuring that the business delivers against its proposition, mission and vision.

This is a permanent full time position working 35 hours per a week on a hybrid work pattern.

Attached to this advert you will see a detailed job profile and our Company benefits on offer.

Our Values:

We are caring - _"We trust and care for each other, our guests and our environment"_**Always deliver a warm and friendly welcome, Always make time to listen, Look out for each other's safety, security and well-being, Strive to help protect the environment for future generations.

We are positive - _"We live and share a positive attitude"_**Motivate each other with positive energy, Always see the opportunities in new ideas, Believe it's better to learn than never try, Always look for ways to add value and make a difference.

We are real - _"We are always ourselves and respect others"_**Bring our real selves to work and perform, Respect and embrace all our different personalities and cultures, Have the courage to admit when we are wrong and have the strength to act on it, Have a voice and encourage open, honest communication.

We are a team - _"We are more than a team; we are a family"_**Share experiences and learn from each other, Adapt, respond and pull together to drive results, Together we recognise and celebrate our achievements.