Customer Service Team Leader - Cardiff, United Kingdom - Capital on Tap

Capital on Tap
Capital on Tap
Verified Company
Cardiff, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Running a business is hard, we make it easier.

Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.


Call Centre Team Leader - Nights team

The Role
Shift times are either 6pm-6am or 8pm-8am


Shift patterns:
Week 1: 4on, 3off

Week 2: 3on, 1off, 3on

Week 3: 3off, 4 on

Week 4: 7 days off


What we're looking for

  • Experience in a leadership position, ideally within a call centre but will consider other areas
  • Working closely and building strong relationships with key stakeholders
  • Able to motivate a team
  • Customer centric
  • Acting as an escalation point for team members on the floor when support is required

What you'll get in return

  • Salary range £30,000 £37,000 DOE
  • The chance to make a real impact on the customer journey
  • Opportunities to progress
- £1000 annual learning budget to spend on your personal development

  • 28 days holiday (plus bank holidays)
  • Medical insurance
Check out more of our benefits, values and mission here.

Diversity and Inclusion
**How to Apply
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