Field Service Engineer - Lincoln, United Kingdom - Pyramid Search and Selection
Description
Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations.
They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.The role is for the Lincoln and surrounding area.
Ideally you will have at least 1 year's experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.
As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.
You will be provided you with a company van (for work usage only), a mobile and a laptop, training, and network of support you need to work autonomously.
Key Responsibilities
- Maintain / repair technical hardware problems on customer sites, i.e. Self-Service, Kiosks, Lockers, Vending machines, ATM's and more.
- Diagnose system problems in mínimal time and repair.
- Respond to all technical hardware problems on site.
- Deal with customers in a professional manner during difficult highpressure situations.
- Work within the times scales as set out in the Service Level Agreements (SLAs).
- Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
- Attend training classes to ensure fulfilment of Service Levels.
- Coordinate with the technical resources necessary to resolve critical customer situations.
- Liaise, coordinate with subcontractors when needed.
- Work well independently and in a team situation.
- Make recommendations for improving our service, reliability & performance
This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.
Skills and Experience Required
- Technical handson experience working on selfservice machines, vending machines, ATM's or other such hardware is
essential: - Experience of working on Windows based software is advantageous
- Previous experience in a similar customer facing environment working to achieve customer service level agreements
- A flexible approach to work and a willingness to learn new skills
- Good communication skills with ability to work collaboratively as part of a wider team across the business
A full UK Valid Driving License is
essentialfor this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
You will work a 9 hour shift which includes an hour for lunch on a shift rota basis between 7am and 7pm.
Early: 07:00-16:00
Main: 08:30-17:30
Late: 10:00-19:00
Other benefits include
- Competitive Salary with regular overtime opportunity
- In house training on new product offerings
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- Refer a Friend scheme
- Optional Healthcare plan including retail discounts
- Employee Assistance Programme and much more
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