Training & Engagement Specialist - - London, United Kingdom - SAGE Publications, Inc.

SAGE Publications, Inc.
SAGE Publications, Inc.
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:


To support external customers throughout the EMEA region, delivering high-quality, relevant and engaging training sessions on a variety of digital library products.

To help customers make the most of SAGE's products and drive sale retention through renewals.


Essential Job Functions & Responsibilities:

  • Prepare, update and maintain high quality and engaging training materials, in various formats, for use in inperson or online training. Materials should be developed using insights gained through customer interaction.
  • Plan and prepare tailored training sessions for a range of external customers including academic, nonacademic libraries, agents or users.
  • Deliver the training online or in person to the highest standard. Some demonstrations or training at conferences may be required.
  • Record customer training session data in the CRM system.
  • Manage a training evaluation scheme to gather feedback from participants and use both to develop training delivery / materials and to share product feedback internally to interested groups.
  • Provide regular reporting on training sessions and the outcomes of evaluation.
  • Maintain a deep understanding of SAGE's digital library products and the library industry in general, to be able to expertly support or advise external customers as required.
  • Work with library consortia, each Sales Manager, Account Management and Marketing teams, as appropriate, to identify training opportunities to maximise customer engagement and drive usage of SAGE's products.

Qualifications & Education:

  • Educated to degree level or 'A' level with relevant business experience.
  • Extensive and demonstrable experience in effective training development and delivery (ideally customerfacing).
  • Experience in the publishing industry or within academia would be an advantage.
  • Proficient in PC environment working knowledge Microsoft Office packages and WebEx or comparable system.
  • Familiarity and comfort in working with instructional technology.
  • Demonstrates confident and effective presentation skills, high quality verbal and
written communication skills.

  • Able to work on tasks and projects alone as well as within a team environment.
  • Demonstrates strong organisational and prioritisation skills to manage a busy multitasking
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