Customer Service Officer - Birmingham, United Kingdom - Concept Housing Association

Concept Housing Association
Concept Housing Association
Verified Company
Birmingham, United Kingdom

5 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Officer (CSO)

Birmingham

£20,000 - £22,800 per annum

Permanent, Full Time

Closing date: 6th January 2023

Interviews:
TBC
Do you pride yourself on providing a great customer experience?


We are looking for Customer Service Officers (CSO) to join us to deliver a proactive and responsive customer service to our residents, providers and stakeholders.


Our Customer Service Officers provide a key role, acting as the point of all front of house, inbound contact and communication with the organisation, including reception and visitor liaison.

You will provide guidance, advice and where necessary signpostand assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.


About You

You will have/be:

  • Effective communication skills, both written and verbal.
  • The ability to work collaboratively and flexibly in a fastpaced environment
  • Patient, tactful, diplomatic and approachable
  • Good IT skills and experience of the Microsoft suite of products
  • Have the ability to manage multiple cases and follow through to successful completion
Previous experience within customer facing role would be desirable.


What we can offer in return:

  • Competitive Salary
  • Pension Scheme
  • Employee Assistance Programme
  • Flexible Working Arrangements
  • Friendly team

Equality, Diversity & Inclusion
We reduce the disadvantage that our customers experience by ensuring our services are responsive, inclusive and accessible.

We are committed to meeting the needs of our customers by having a diverse workforce that reflects those we serve and by having theunderstanding and skills to meet that commitment.

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