Retail Support Executive - Cardiff, United Kingdom - Tandem Bank

Tandem Bank

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Core Details

Job Title:
Retail Support Executive

Working Pattern:
Monday to Friday (09:00-17:00)

Salary:
up to £25,000 (dependent on experience) + up to 20% bonus + benefits

Location:
Cardiff, Hybrid working

About Us
We're Tandem.

The UK's fairer, greener, digital bank providing hard working people across the UK with sustainable ways to borrow and save.

With more than 500 people in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.

We're on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We've taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem.

Our ambition is that these values are ingrained and always front of mind when we're engaging with our stakeholder audiences.

Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

The Role

We're building an amazing team and we're looking for a hardworking and driven Retail Support Executive to support us on our journey.

The main purpose of the role is to support our Home Improvements team, the team responsible for greener lending to Tandem customers who want products that will improve the energy efficiency of their home, for example solar power or heat pumps, new boilers or new double-glazed windows.

We work with retailers who need to be onboarded and monitored properly into Tandem and our ways of working.

This is an entry-level role in the business, so if you have transferrable skills, we would love to hear from you.

We can train you on the rest.

What you will be working on:

Assist with onboarding of new retailer partners ensuring the relevant due diligence has been undertaken in line with relevant policy and procedures dealing professionally with both retailer and broker partners in timely way.
Assist with system set up for retail partners ensuring that testing is completed with appropriate sign off.
Assist with the carrying out of retailer monthly quality control checks and reporting on the same.
Ensure that any changes to existing retailer contracts are fully documented with the relevant variations.
Undertake accurate minutes and document actions for meetings and ensure that this is fully documented and shared with relevant stakeholders.
Assist with the maintenance of the CRM system for Retail partners including onboarding of new retailers, changes/variations of existing retailers.
Report on common sources of technical issues or questions and make recommendations to product & IT team seeking to find solutions thereby adding to knowledge
Communicate key insights and findings to internal teams such as the Home Improvements Leading (HIL) team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better management of retail partners
Escalate retailer risk concerns to appropriate individuals in a timely manner
Assist with the updating and maintenance of process & policy documentation

What we're looking for:

Previous experience in Intermediary risk, monitoring or Quality Assurance would be desirable but not essential
Experience in analysing data to draw conclusions
Basic excel skills
Have the ability to plan, organise and structure work to meet time critical deadlines
Showcase good analytical and evaluation skills
Showcase good written and oral communication skills
Ability to multitask
Have good interpersonal skills to be able to effectively communicate at all levels

Salary:
Up to £25,000.00 per year