Health Advisors - Canterbury, United Kingdom - Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust
Kent and Medway NHS and Social Care Partnership Trust
Verified Company
Canterbury, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are a brand-new Mental Health Crisis Line telephony service for Kent and Medway Partnership Trust


It's an exciting time to join us, we are going live on the 31stMarch 2023 with the new Mental Health Crisis line which is part of the 111 NHS Service.

We have a number of Band 3 opportunities full and part
- time roles to join our innovative and welcoming team.


The role of the Mental Health Crisis line is to offer support and sign posting via the telephone to clients who are not currently receiving care and treatment from KMPT services.


This is a critical role within the organisation as the first point of contact for those contacting secondary mental health care.

The service operates across the full 24/7 period.


The shift pattern consists of:

Early (0730hrs - 1530hrs)

Middle (1000hrs - 1800hrs)

Late (1400hrs - 2200hrs)

Night (2000hrs - 0800hrs)


We provide bespoke support and induction training to enable Health Advisors to develop their skills in Mental Health telephone screening.


As a Health Advisor you will be the first-person the caller is connected to, excellent customer service and communication skills are essential.

You will be responsible for undertaking initial screening of all calls, with support from a qualified clinician, where required.

Previous applicants need not apply.

Answer telephone calls in an efficient, courteous, professional and non-judgemental manner.


Demonstrate the skills to professionally communicate information to users and carers regarding personal and social needs in an empathic and supportive way.

Ensure all callers receive the correct response by following the appropriate service policies and procedures.

Effectively manage caller's expectations whilst providing correct and accurate information at all times.

Record all data accurately and update The Trusts electronic patient record accordingly.

Understand and appreciate the need to adapt when there are barriers to communication.

Take account of the cultural needs in communication with everyone, including work colleagues.


React constructively to changing circumstances and support colleagues to adapt to changing circumstances by good role modelling and being a positive change agent.

Support the Line Manger in ensuring that policy and policy changes are implemented across the Mental Health Crisis Line.


Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.


We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.


The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.


You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.


The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please refer to the attached job description for full details of the main responsibilities of the role.
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