Im&t Service Desk Agent - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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IM&T service Desk Agent

The post holder will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures maximum availability, performance and
the utilisation of information systems by the IM&T Directorates customers/clients.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem-solving and ensuring agreed procedures and standards are met.

Offering advice to end users and customers on all areas of IM&T, how to troubleshoot and ensuring Trust standards are met.

This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

To work closely with the all IM&T teams on user issues and problem resolution and to provide cover when required.

To ensure effective communication within IM&T teams, the Trust and third parties.

To actively promote and market IM&T, including assisting with quality assurance and customer satisfaction surveys.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.