Customer Service Coordinator - Blandford Forum, United Kingdom - Millbrook Healthcare Group Ltd

Millbrook Healthcare Group Ltd

Verified Company

Blandford Forum, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

We are currently looking for a
Customer Service Coordinator to join the team in our Home Improvement Agency based in Blandford Forum, Dorchester.

We will give you the tools and knowledge to ensure our customers and prescribers receive an outstanding level of customer service every time they have contact with us.

Millbrook Healthcare Group is a rapidly expanding business with a mission to provide the highest quality service and an excellent environment for staff to work in.

Every day our colleagues make a real difference to people's lives, through the delivery of high quality assessments and equipment, supporting the needs of our service users, their families and carers.

What will this role involve?

Ensuring all calls and contacts are logged appropriately and in a timely manner
Responsible for monitoring and checking the progress of referrals on inhouse systems
Scheduling work for the Adaption Technicians
Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged

- reporting equipment repairs and requirements through contact with the relevant Service Centre

What are we looking for?

Strong communication skills including an excellent telephone manner
Professional and pleasant manner in dealing with external and internal customers and contacts
Strong organisational skills with an administrative background in detailed process and record keeping
Computer literate with a good working knowledge of Microsoft Office
Previous experience of using inhouse systems

What can we offer you?
- £21,673.60 per annum

Monday
Friday
25 days holiday (plus bank holidays) plus optional 5 unpaid days (pro rata for parttime)
Company Pension Scheme
Company Sick Pay
Life Assurance
A rewards scheme exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged.

We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success.

You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users' lives

Socially responsible, ethical and transparent